Terrible service experience for a 1st time buyer

I'm beginning to think I've made a mistake ordering from Manicaa after reading all the reviews and also noticing myself that I am not receiving a response from them via watsApp yet it shows online also there telephone line does even go through at all and they have not responded to any messages I've left online or email.. I've placed a order yesterday and paid for it and it's not showing on my order page I'm unsure why as I did add my email address but did not log in upon Checking out and now I'm concerned I cannot view my order status also I did not receive any email with confirmation besides for payfast email with payment confirmation.. I'm worried and not herring any response from them especially considering it shows online on watsapp yet they won't respond to me I feel that is terrible service on its own