Terrible Customer Service

I am very dissatisfied with their Service. I placed an Order with them on the 1st of November 2022. The 2nd of November, I emailed them to confirm that they received my order as well as my Payment. I received an email back from the saying that they received my Payment. On the 21st of November, I sent an email asking for an update on my delivery. I then received an email saying they cannot allocate my Payment (Even though they confirmed Payment was received 3 weeks before) I checked my Statements and saw that payment came back to me (Which I wasn't aware of, because I was told Payment was received) As this was an urgent Order, I asked them if we can please sort this issue out as I cannot find the goods I need somewhere else. I have not had ANY response again ever since, they did not even try and assist me with my Order, my emails are being ignored. I am very annoyed with their Customer Service. They sell products online, but do not communicate with Customers. Their Contact Number provided does not even reach a Consultant, it's constantly just a voice recorder saying "Please stay online for the next available Consultant" and nothing else.