Still awaiting delivery

I placed an oreder on 15 December last year and didn't receive it yet. I lodged a complaint and eventually, on 27 January, they told me that my parcel was delayed and will be delivered in the week of 13 February and they will send tracking details but they still did not send anything yet and it is the 13th tomorrow.... I again send a message on 10 January but I'm still awaiting reply... This is totally unaccessible