JM
Jaco M
1 reviews | Active since Sept 2020
16 Sept 2020, 20:43
Stay away from Minicaa.com and Loot.co.za
Stay away from this online company, no working phone line, they never respond to emails to their *** address, they have refund policy on their website but do not honor it, a week later and no response. They seem to be linked to Loot.co.za per their refund policy - stay way from both - they will just take your money. They also take between 2 and 4 weeks to deliver - stay away from both.
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Replies (4)0
Replies (4)JM
Jaco M's updateReviewer Update
17 Sept 2020, 08:55See extract from their Return Policy posted on Website?
"Once we have received the package, we will notify you that we have received the physical goods. Please note that it is your responsibility to ensure that the package is delivered to Loot within the returns window provided and at the correct address."
"Once we have received the package, we will notify you that we have received the physical goods. Please note that it is your responsibility to ensure that the package is delivered to Loot within the returns window provided and at the correct address."
JM
Jaco M's update17 Sept 2020, 08:55
Reviewer Update
See extract from their Return Policy posted on Website?
"Once we have received the package, we will notify you that we have received the physical goods. Please note that it is your responsibility to ensure that the package is delivered to Loot within the returns window provided and at the correct address."
"Once we have received the package, we will notify you that we have received the physical goods. Please note that it is your responsibility to ensure that the package is delivered to Loot within the returns window provided and at the correct address."
Manicaa.com's replyOfficial
17 Sept 2020, 09:55We do apologise for the poor service that you received. Kindly allow me to investigate and I will get back to you as soon as possible.
As per our telephonic converstion there has been a problem with regards to receiving your banking details for the refund to be processed. This will be done as soon as possbile. Thank you in advance for your time and patience.
Thank you
Shaakira
As per our telephonic converstion there has been a problem with regards to receiving your banking details for the refund to be processed. This will be done as soon as possbile. Thank you in advance for your time and patience.
Thank you
Shaakira
Manicaa.com's reply17 Sept 2020, 09:55
Official
We do apologise for the poor service that you received. Kindly allow me to investigate and I will get back to you as soon as possible.
As per our telephonic converstion there has been a problem with regards to receiving your banking details for the refund to be processed. This will be done as soon as possbile. Thank you in advance for your time and patience.
Thank you
Shaakira
As per our telephonic converstion there has been a problem with regards to receiving your banking details for the refund to be processed. This will be done as soon as possbile. Thank you in advance for your time and patience.
Thank you
Shaakira
Manicaa.com's replyOfficial
17 Sept 2020, 13:19Hi Jaco,
Please accept our sincerest apologies if the product you ordered didn't meet your expectation. We are always making sure that we quality check the product before sending it out and details are well provided on the product description on our website.
We have processed the full amount refund to your account for this order.
We also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Please accept our sincerest apologies if the product you ordered didn't meet your expectation. We are always making sure that we quality check the product before sending it out and details are well provided on the product description on our website.
We have processed the full amount refund to your account for this order.
We also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply17 Sept 2020, 13:19
Official
Hi Jaco,
Please accept our sincerest apologies if the product you ordered didn't meet your expectation. We are always making sure that we quality check the product before sending it out and details are well provided on the product description on our website.
We have processed the full amount refund to your account for this order.
We also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Please accept our sincerest apologies if the product you ordered didn't meet your expectation. We are always making sure that we quality check the product before sending it out and details are well provided on the product description on our website.
We have processed the full amount refund to your account for this order.
We also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
JM
Jaco M's updateReviewer Update
18 Sept 2020, 06:14Firstly Thank You to Helopeter for maintaining a platform to address consumer issues, this provides a big financial benefit, secondly Thank You to Manicaa, for caring about their reputation, by correcting a wrong, with this continued improvement they can address service delivery to negate /reduce negative reviews.
JM
Jaco M's update18 Sept 2020, 06:14
Reviewer Update
Firstly Thank You to Helopeter for maintaining a platform to address consumer issues, this provides a big financial benefit, secondly Thank You to Manicaa, for caring about their reputation, by correcting a wrong, with this continued improvement they can address service delivery to negate /reduce negative reviews.