1 reviews | Active since Sept 2020
STAY AWAY FROM MANICAA.COM
STAY AWAY. The absolute worst experience ever. I ordered and paid for a personalized gift in February for my daughters 21st birthday at the end of March, I was told orders typically take 7-15 days. When we went into lock down I emailed them the change of delivery address which they acknowledged by return email. The order arrived in May to the wrong address! When she opened it it said happy 50th birthday! I have been emailing them constantly and they never reply. Eventually after threatening them with the complaints commission I got a reply. They were supposed to collect the item on 15th September, they had the wrong address on the Waybill so I emailed them immediately and telephoned the courier company notifying them of the correct address. I am still waiting for a response.
Please accept our sincerest apologies for the incorrect product received and for all of the inconvenience you had. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
We want to ensure we would be turning this experience around.
I have sent you an email will make sure to update your new address to our Collections Team. Please kindly respond for questions or clarifications.
Thank you.
Sincerely,
Jonnie
Please accept our sincerest apologies for the incorrect product received and for all of the inconvenience you had. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
We want to ensure we would be turning this experience around.
I have sent you an email will make sure to update your new address to our Collections Team. Please kindly respond for questions or clarifications.
Thank you.
Sincerely,
Jonnie