STAY AWAY, BE WARNED

They take 3 days to reply to emails and then its a copy and past of the same thing, there must be somewhere we can report them I was promised shipment the week of the 14th , this week now I get told Friday, I ask do you have my product and the answer is evaded with same rhetoric. I also ordered in July There HOTLINE is constantly engaged too. This is all very suspicious. How do we go about getting them investigated. my order ***7. I am so tired of this totally unprofessional company. I aslo see their replies are generic on Hello Peter.