refund still outstanding

Hi ***,

Thanks for reaching us!

We sincerely apologise that your refund is still outstanding. I have escalated your query to finance for urgent processing. However, it seems to be taking a little over our anticipated 7-14 working days to process refunds. You will receive a separate mail providing you with proof of payment once refund has been processed.

We sincerely apologise for the inconvenience caused.

Thank you.

Customer Support Manicaa.com On Mon, 16 Jan at 9:29 AM , *** <***> wrote:

From: *** To: "Manicaa" <***> Sent: Friday, January 13, 2023 11:54:25 AM Subject: ATTENTION CHANDREA - PLEASE REFUND ORDER - ORDER PLACED 7 SEPT 2022 - MORE THAN 30 DAYS = order *** - date 7 sept 2022 not received - R1508

please refund = order *** - date 7 sept 2022 not received - R1508

Order No: *** - amount -R1508.00 Bank Name: standard bank Account Name: m burchell Branch: Lynnwood ridge Branch Code:012445 Account Number: *** Account Type: current

From: "Manicaa" <***> To: *** Sent: Friday, January 13, 2023 9:29:07 AM Subject: Manicaa.com - Thank you for your order!

We’ve Received payment for your Order!

Thanks for shopping with MANICAA!

Please note that orders typically take between 10 – 25/30 business days (excluding weekends, holidays, and sale days) to process and ship your order (from our overseas warehouse). You will receive a separate email providing you with ETA. If your order includes multiple items, they may arrive in separate packages and at variable times based on availability. You will receive a notification email for each shipment.

Thank you Customer Services Manicaa.com

Manicaa powered by Freshdesk Support Desk

76628:***