Refund "Pending" for 17 months - but no result

I have been waiting for a refund for MORE THAN 1 YEAR and 5 MONTHS. I ordered and paid for a product in October 2020, only to be told it isn't in stock and that they will process a refund.

When I go through all the reviews of this company now, I can see that this is the way they operate: you find something, they sell it to you, then they tell you there is no stock and then you waste your time trying to get your money back. I have several emails from Customer Services Reps Zara M and Fhulu, forwarding my banking details to their finance department and asking for patience as my refund will be done in 7-14 days. In November 2021, they sent a long apologetic email, requesting "a Grace period of TWO months to ensure that your refund is successfully processed however we aim to resolve as soon as possible and to get back into ensuring good service delivery to all our valued customers such as yourself"

I am embarrassed by a South African company that conducts itself in this way. It is ********* and shameful to rip people off like this. I seriously hope that they will be stopped.