Refund not being paid, and unable to make contact with anyone at Manicaa

This is a sad day, and the first time in almost 20 years of buying online that I have to regret my action. I purchased an item that was shown to be in stock on 12 Oct 2020, and immediately made payment. On 15 Oct 2020 I was contacted by Manicaa and told that the item is in fact NOT in stock. In the email Manicaa suggested an alternative item that was indeed in stock, or that they would credit my store account. I rep**** to this email advising them that I do not want store credit and that I want a refund. Manicaa agreed to a refund (as they should in terms of the Consumer Protection Act) on 15 October and I furnished them with the requested information to enable the refund. Since then I have not received ANY communication from Manicaa. I have sent several emails requesting information regarding progress, but have to date not received a single reply. Their phone system hangs up the call the moment after you make a selection of who you wish to speak with.

Until such time as Manicaa is able to honor their current obligations to current clients, do NOT deal with this company. You risk losing your money!