DV
David V

1 reviews | Active since Jul 2020

23 Jul 2020, 10:36

Questionable Service

A previous review I wrote was removed. I will not give up that easily. In short, I was told by the company they would send me an email regarding my order - they have yet to send the email. Money was taken away instantly with no confirmation of order or tracking number. I have requested a refund and will update this review to show whether it will be received or not.

0
Replies (7)
Manicaa.com
Manicaa.com's reply23 Jul 2020, 10:57
Official
Hi, David. I have sent an email a while back regarding your order. We have requested the full amount refund from our Finance Team and proof of refund will be available within 24 hours. I will send another email once the proof of refund is available. Thank you.
DV
David V's update23 Jul 2020, 11:41
Reviewer Update
Hi. What exactly do you mean by 'a while back' ? I ordered yesterday at 09:58 and between then and now have not received any email from you. I am very doubtful of this refund - but if it comes through I will update my review to reflect that.
Manicaa.com
Manicaa.com's reply23 Jul 2020, 11:53
Official
Hi, David. The email was sent 2 hours ago and have sent you a new email just few minutes ago confirming we have refunded the full amount. I have attached the proof of refund in my email. Please check your Spam/Junk folder in case it got routed to Spam messages.
DV
David V's update23 Jul 2020, 12:03
Reviewer Update
What email address are you sending this to? I have not received anything in my inbox or junk folder.
DV
David V's update23 Jul 2020, 12:56
Reviewer Update
No reply ?
DV
David V's update23 Jul 2020, 18:11
Reviewer Update
UPDATE: I have received a refund for my purchase, which I am very thankful for. However, I think it is safer to opt for a more trustworthy online shopping service.
Manicaa.com
Manicaa.com's reply24 Jul 2020, 10:40
Official
Hi, David.  Thank you for your feedback. We are continuously updating our website to ensure that we will provide seamless transactions with our platform. Should you have any questions, you can always send us an email and I would be glad to help.