Poor service from Manicaa.com

We ordered Gozi Berrie plants from you in January 2023. Your delivery date was the week of 5/6 February 2023. On 27 February I sent an email to enquire about the Gozi Berrie order as I had not heard anything from you about a possible late delivery. Delivery was made on 10 March 2023. I took receipt of the order only to find the plants to be dried out and dead. When I spoke with the Courier person, he told me a similar thing happened to Dunkeld Estate here in Dullstroom where dead plants were delivered. I wrote you an email immediately to let you know what had happened and also requested a cellphone number so I could take photographs of the plants as evidence and to send it to you. I did not hear from you again until today's Hellopeter appeared on my PC. I do not expect my money back as that would be asking far too much of you. However, an apology at the very least would be appreciated. Purely a suggestion, if you wish to stay in business, you better start delivering a service worthy enough for any client to purchase from you. Whatever the reason for your lack of service I would not know as no one bothered to reply to my email. I hope and trust you will reconsider doing any further business if this is the quality of service you choose to deliver.