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MB
Mariette B

1 reviews | Active since Aug 2020

18 Aug 2020, 15:26

Poor service

Very bad company to do business with. First they did not have stock of the item ordered and now I have been waiting more than 3 weeks for my promised refund. I would give them 0 stars if I could. I will never buy from them again.

0
Replies (5)
Manicaa.com
Manicaa.com's reply18 Aug 2020, 16:20
Official
Hi Mariette,

We are terribly sorry for the inconvenience on your order. I know how important your time is. Kindly provide the order number or full name and email address on your order so I can check and get this sorted out for you. Rest assured that you have my 100% assistance until the refund reflects on your account.

Thank you
Jonnie
Manicaa.com
Manicaa.com
Manicaa.com's reply18 Aug 2020, 16:39
Official
Hi Mariette,

Thank you for providing your information. I have sent you an email about the refund, kindly reply to the email and I will make sure to get this sorted out for you as soon as possible.

Sincerely,
Jonnie
Manicaa.com
MB
Mariette B's update18 Aug 2020, 16:42
Reviewer Update
Details sent via email as requested. Awaiting outcome.
MB
Mariette B's update19 Aug 2020, 07:34
Reviewer Update
Refund was received. Its a pity that one has to resort to a platform like this to get an issue resolved. It speaks a lot to customer service in general and hopefully Manicaa takes a lesson in customer service as a result.
Manicaa.com
Manicaa.com's reply19 Aug 2020, 09:22
Official
Hi Mariette,

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry for the inconvenience you had. I also want to thank you for giving us a chance to make things right.

We are continuously updating our process and website to provide quality and seamless transaction with our platform. 

Sincerely,
Jonnie
Manicaa.com