Pathetic service from Manicaa.com

I placed an order on the 30th of August and paid R379. The item was meant to arrive at the end of September. It didn't and I tried to query it. No answer on the phone and automated responses to my email. Eventually a message to say that the item had been damaged in transit and they had requested a new one. ETA end of October. Again nothing arrived and another email notification that this time the item was part of a shipment that had been delayed. ETA end of November. I again tried to phone with no luck. I then sent an email requesting a refund. To date I have still not received the refund, nor the item that I ordered. All phone calls, emails and Live Chat attempts have not resulted in anything. Last Live Chat automated response was on the 8th of December that they will respond within 48 hours. Nothing as yet.