Pathetic service

I placed an order with this establishment on the 26th of May 2020. Payment was made on the same day via Payfast. The very next day(27 May 2020) they sent an email stating that the item is out of stock and they issue a refund. Their words "The refund has been requested from payfast and will reflect WITHIN 7 working days". Well 7 working days has come and gone and I heard nothing from this company and no payment was made. I did my research and found that PAYFAST has a refund policy, whereby they will make contact with the customer for banking details in for the refund to be issued. I received no such communication. I proceeded to follow up with Manicaa and received a response from Enrique stating that the query has been escalated to the finance department(This was Sunday 7 June 2020). I followed up again the evening of 8 June 2020 and received a response from Enrique again stating that the refund will be issued withing 7 working days, there is a delay due to COVID-19. COVID-19 didnt stop you from taking my money, therefore you can pay it back NOW!!!! Im reporting this to Consumer Act as well. As per your facebook posts, this is not the first time you are *****ing from people.