Pathetic Response - Poor Customer Service

Resorting to exposing the poor service that I am experiencing seems the only way to get some action.

I ordered goods (2 items) during last week and 2 days later I was informed by email that the one, value around R2200, was no longer available and would I accept a different model, but similar one as a replacement.

The model indicated that it was the same model number, so I sent an email asking for this to be clarified.

I have had no response to date and sent the same email now 3 times inclduinbg using the Customer Response form on the web.

I tried phoning using the tel no on the web only to get a message that the number is no longer in use.

Other than exposing this pathetic customer service, I would be interested to hear how one can resolve this kind of thing. It's quite clear why the rating of this company is so low.