WM
Wayne M
1 reviews | Active since Aug 2020
27 Nov 2020, 11:08
Order not delivered
I order from manicaa.com on 21 October and on the confirmation I received it state the following:
Please note that Orders typically take between 7 – 15 business days (excluding weekends, holidays, and sale days) to process and ship your order (from our overseas warehouse).
I still have not received it I have submitted a query for my order online and sent an email I still have not been told when my order is going to be delivered. I have tried to phone there telephone number and each option I choose just cuts off immediately so I can't get hold of anyone from the company. Please can someone from the company respond to me as soon as possible.
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Replies (2)
Manicaa.com's replyOfficial
27 Nov 2020, 13:25Good day Wayne M
Please note we did send you your new ETA please see below!!
Dear Valued Customer Wayne MurrayManicaa order update for Order ID: #***This is just a friendly update advising that part of your order will be dispatched today.1 x M&M's Crispy Chocolate Spread New Flavour 350gThe remainder of your order 2 x M&M's Crispy Chocolate Spread New Flavour 350g will be dispatched in the week of 14 December 2020.
Tracking number will be sent once your order has been dispatched to our local courier.Please note that our products are imported from the US & UK. We have been alerted that the UK has moved back down to level 5 lockdown. This has caused major logistical delays that are beyond our control. We would like to take this opportunity to sincerely apologize for the delays that have been experienced.If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***.
Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support..
Yours Sincerely,Customer SupportManicaa Email: ***hone: *** W: https://www.manicaa.com
Please note we did send you your new ETA please see below!!
Dear Valued Customer Wayne MurrayManicaa order update for Order ID: #***This is just a friendly update advising that part of your order will be dispatched today.1 x M&M's Crispy Chocolate Spread New Flavour 350gThe remainder of your order 2 x M&M's Crispy Chocolate Spread New Flavour 350g will be dispatched in the week of 14 December 2020.
Tracking number will be sent once your order has been dispatched to our local courier.Please note that our products are imported from the US & UK. We have been alerted that the UK has moved back down to level 5 lockdown. This has caused major logistical delays that are beyond our control. We would like to take this opportunity to sincerely apologize for the delays that have been experienced.If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***.
Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support..
Yours Sincerely,Customer SupportManicaa Email: ***hone: *** W: https://www.manicaa.com
Manicaa.com's reply27 Nov 2020, 13:25
Official
Good day Wayne M
Please note we did send you your new ETA please see below!!
Dear Valued Customer Wayne MurrayManicaa order update for Order ID: #***This is just a friendly update advising that part of your order will be dispatched today.1 x M&M's Crispy Chocolate Spread New Flavour 350gThe remainder of your order 2 x M&M's Crispy Chocolate Spread New Flavour 350g will be dispatched in the week of 14 December 2020.
Tracking number will be sent once your order has been dispatched to our local courier.Please note that our products are imported from the US & UK. We have been alerted that the UK has moved back down to level 5 lockdown. This has caused major logistical delays that are beyond our control. We would like to take this opportunity to sincerely apologize for the delays that have been experienced.If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***.
Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support..
Yours Sincerely,Customer SupportManicaa Email: ***hone: *** W: https://www.manicaa.com
Please note we did send you your new ETA please see below!!
Dear Valued Customer Wayne MurrayManicaa order update for Order ID: #***This is just a friendly update advising that part of your order will be dispatched today.1 x M&M's Crispy Chocolate Spread New Flavour 350gThe remainder of your order 2 x M&M's Crispy Chocolate Spread New Flavour 350g will be dispatched in the week of 14 December 2020.
Tracking number will be sent once your order has been dispatched to our local courier.Please note that our products are imported from the US & UK. We have been alerted that the UK has moved back down to level 5 lockdown. This has caused major logistical delays that are beyond our control. We would like to take this opportunity to sincerely apologize for the delays that have been experienced.If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***.
Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support..
Yours Sincerely,Customer SupportManicaa Email: ***hone: *** W: https://www.manicaa.com
WM
Wayne M's updateReviewer Update
08 Dec 2020, 11:44I'm still awaiting my refund which was requested 27 November, I can't get through to your call centre number as it cuts out the every time. I have emailed several time. This is shocking service.
WM
Wayne M's update08 Dec 2020, 11:44
Reviewer Update
I'm still awaiting my refund which was requested 27 November, I can't get through to your call centre number as it cuts out the every time. I have emailed several time. This is shocking service.