NM
Neels M
1 reviews | Active since May 2009
21 Jan 2023, 14:15
Order ID: #*** still waiting
Placed an order on 23 December, Order ID: #***. Received an email which indicates my order will be dispatched in the week beginning January 2023. Sent an query on 16 January when neither Manicaa nor the local courier contacted me. Still waiting for a reply from Manicaa.
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Replies (4)NM
Neels M's updateReviewer Update
23 Jan 2023, 12:23Phoned them today on ***, first you have to wait for about 5 minutes for someone to answering the call while listening to their recorded greeting message. Someone answered and when I gave her my order number, she mumbled something and the call got terminated after 15 seconds. When trying again the message kept repeating for 5 minutes without anyone answering.
NM
Neels M's update23 Jan 2023, 12:23
Reviewer Update
Phoned them today on ***, first you have to wait for about 5 minutes for someone to answering the call while listening to their recorded greeting message. Someone answered and when I gave her my order number, she mumbled something and the call got terminated after 15 seconds. When trying again the message kept repeating for 5 minutes without anyone answering.
Manicaa.com's replyOfficial
23 Jan 2023, 13:42Hi Neels,
we sincerely apologise that the order you placed with us in December has not yet been delivered. We are following up with the delivery team, we will revert back to you by an email.
Thank you
we sincerely apologise that the order you placed with us in December has not yet been delivered. We are following up with the delivery team, we will revert back to you by an email.
Thank you
Manicaa.com's reply23 Jan 2023, 13:42
Official
Hi Neels,
we sincerely apologise that the order you placed with us in December has not yet been delivered. We are following up with the delivery team, we will revert back to you by an email.
Thank you
we sincerely apologise that the order you placed with us in December has not yet been delivered. We are following up with the delivery team, we will revert back to you by an email.
Thank you
NM
Neels M's updateReviewer Update
25 Jan 2023, 10:01Good day. Thank you for your reply.
Please provide a time line as we need to make a decision on whether to place another order for a large quantity of the same product.
Please provide a time line as we need to make a decision on whether to place another order for a large quantity of the same product.
NM
Neels M's update25 Jan 2023, 10:01
Reviewer Update
Good day. Thank you for your reply.
Please provide a time line as we need to make a decision on whether to place another order for a large quantity of the same product.
Please provide a time line as we need to make a decision on whether to place another order for a large quantity of the same product.
NM
Neels M's updateReviewer Update
11 May 2023, 11:55 Avoid doing business with Manica at all cost. Giving them a one start rating is still too high for their pathetic service. Their timeline for my order wasn't met. Communication is POOR! Vague email replies, phones are seldom answered and when they are the background noise is so bad you struggle to hear, I'm not the only one complaining about this. Their excuse of high call traffic due to load shedding is unacceptable, get a generator or inverter! It sounds as if your "call centre is in a toilet, get proper furniture with partitions. My order was placed on 2020-12-20 and they couldn't fulfil it. After four months and numerous attempts they told me they got the wrong item and wanted to re-order. Fortunately, I got a refund, but only after lots of emails and phone calls. NEVER AGAIN! emails and phone calls. NEVER AGAIN!
NM
Neels M's update11 May 2023, 11:55
Reviewer Update
Avoid doing business with Manica at all cost. Giving them a one start rating is still too high for their pathetic service. Their timeline for my order wasn't met. Communication is POOR! Vague email replies, phones are seldom answered and when they are the background noise is so bad you struggle to hear, I'm not the only one complaining about this. Their excuse of high call traffic due to load shedding is unacceptable, get a generator or inverter! It sounds as if your "call centre is in a toilet, get proper furniture with partitions. My order was placed on 2020-12-20 and they couldn't fulfil it. After four months and numerous attempts they told me they got the wrong item and wanted to re-order. Fortunately, I got a refund, but only after lots of emails and phone calls. NEVER AGAIN! emails and phone calls. NEVER AGAIN!