No refund, massive delays, poor communication.

Here are the FACTS:

I ordered on the 26th of July.

I followed up and got a response on the 6th of September and was told that I would have to wait between 10 – 25/30 working days before I will get it. Fine. I will wait.

I was then told on the 9th of September that there was a delay and now my order was only due to arrive in the week of the 3rd of October. (Keep in mind that on the 9th I had already waited 45 days since I placed the order.) It was at this point that I asked for a refund.

I submitted all my details and order details etc as requested for the refund and they said it would take 7-14 days to be actioned. Then... crickets. I followed up on the 7th of October, MUCH longer than the 7-14 days. I was told on the 8th of October they would investigate. Since then... nothing. I followed up several times more.

FACT: I had to follow-up on everything, there was ZERO proactive communication from them AT ALL.

FACT: They missed their own deadlines for shipping the goods to me AND refunding me and are now not communicating with me at all. This gives me the impression they plan on keeping my money and I am left empty handed.

If there is a delay with something that I ordered then it is common decency to let the customer know. Not have the customer run after you. If you say you are going to refund me in a certain timeframe then don't and then stop responding to communication then something is seriously wrong.

I cannot recommend that others order from this online store.