No interest in the Customer whatsoever

In the beginning of March I ordered a bike rack from Manicaa for an upcoming trip in April. They indicated it will be delivered in time so I went ahead with my trip arrangements. After several follow ups, Manicaa advised that the delivery is delayed. The new ETA was still within my timeline, so I waited for delivery - only to be disappointed by Manicaa advising me of yet another extension off the ETA. At this point I elected to opt for the refund they offered and send them my banking details for this on the 11th of April. They rep**** that it will take 7 to 14 working days to process. After the 2nd of May I followed up but as yet I had no reply on any of my emails.