AM
Andrew M
1 reviews | Active since Aug 2020
20 Aug 2020, 14:36
No goods or refund received
Ordered items online. Shortly thereafter informed that they are out-of-stock. They requested bank account details for refund. A month later, no refund! No communications requesting follow up.
Helpful (0)
Replies (3)0
Replies (3)
Manicaa.com's replyOfficial
21 Aug 2020, 11:23Hi Andrew,
I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.
We have also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.
We have also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply21 Aug 2020, 11:23
Official
Hi Andrew,
I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.
We have also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.
We have also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
AM
Andrew M's updateReviewer Update
21 Aug 2020, 14:48RESULT!
Customer care responded quickly after I contacted them (***) as apposed to the *** which initiated the refund request.
I received a heartfelt apology for the inconvenience and a bank notice of refund payment into my bank account (yet to be cleared at time of this post).
I think the company is legit but had a administrative bottleneck or other problem, hence the slow refund process.
I would buy again from them. I just wish there was a way to check if the item is in stock or not. Else it shouldn't be listed.
Customer care responded quickly after I contacted them (***) as apposed to the *** which initiated the refund request.
I received a heartfelt apology for the inconvenience and a bank notice of refund payment into my bank account (yet to be cleared at time of this post).
I think the company is legit but had a administrative bottleneck or other problem, hence the slow refund process.
I would buy again from them. I just wish there was a way to check if the item is in stock or not. Else it shouldn't be listed.
AM
Andrew M's update21 Aug 2020, 14:48
Reviewer Update
RESULT!
Customer care responded quickly after I contacted them (***) as apposed to the *** which initiated the refund request.
I received a heartfelt apology for the inconvenience and a bank notice of refund payment into my bank account (yet to be cleared at time of this post).
I think the company is legit but had a administrative bottleneck or other problem, hence the slow refund process.
I would buy again from them. I just wish there was a way to check if the item is in stock or not. Else it shouldn't be listed.
Customer care responded quickly after I contacted them (***) as apposed to the *** which initiated the refund request.
I received a heartfelt apology for the inconvenience and a bank notice of refund payment into my bank account (yet to be cleared at time of this post).
I think the company is legit but had a administrative bottleneck or other problem, hence the slow refund process.
I would buy again from them. I just wish there was a way to check if the item is in stock or not. Else it shouldn't be listed.
Manicaa.com's replyOfficial
21 Aug 2020, 15:47Hi Andrew, I also want to thank you for giving us a chance to make things right. You can always email us and send the name or link of the product you want to avail so we can check right away if we have it in stock real time before you process your order. thank you
Manicaa.com's reply21 Aug 2020, 15:47
Official
Hi Andrew, I also want to thank you for giving us a chance to make things right. You can always email us and send the name or link of the product you want to avail so we can check right away if we have it in stock real time before you process your order. thank you