1 reviews | Active since Jan 2014
Money taken - No stock - No refund
I placed an order with Manicaa on 24 Sep 2020 for a specific item. I promptly received an email to say the item is out of stock and another product was suggested, or I could request a refund. I rep**** on this email declining the alternative product and asked the order to be cancelled and that I receive a refund. Their email also warned that I only have 5 working days to respond, else the unwanted product will be delivered.
I have now sent three additional emails and a couple of Whats-apps, as their contact number is non-existent. To date I have not received any confirmation/reply to any of my emails.
Please beware! This company will gladly take your money with nothing to show for it. Nobody should support this company or buy from them ever. It is a hard pill to swallow realising I have no way of getting my money back as they are unreachable..
I am sorry to hear that this is the experience you had with us.
I have raised this matter with management and this is the feedback I have come up with:
Mon, 20 Jul 2020 at 9:27 AM - On this date we had emailed requesting details for the refund to be processed however we have not received a response to this.
This is the reason for the delay. My apologies that this has happened.
Your refund has been processed an email with a POP will be emailed.
Sincerely
Shaakira
I am sorry to hear that this is the experience you had with us.
I have raised this matter with management and this is the feedback I have come up with:
Mon, 20 Jul 2020 at 9:27 AM - On this date we had emailed requesting details for the refund to be processed however we have not received a response to this.
This is the reason for the delay. My apologies that this has happened.
Your refund has been processed an email with a POP will be emailed.
Sincerely
Shaakira
Mon, 20 Jul 2020 at 9:27 AM - On this date we had emailed requesting details for the refund to be processed however we have not received a response to this.
Now I ask with tears in my eyes how they could have responded on 20 July on an order I only placed on 24 September...
Stay away people is all I can say
Mon, 20 Jul 2020 at 9:27 AM - On this date we had emailed requesting details for the refund to be processed however we have not received a response to this.
Now I ask with tears in my eyes how they could have responded on 20 July on an order I only placed on 24 September...
Stay away people is all I can say
I received a full refund for the item that was out of stock.
Thanks
I received a full refund for the item that was out of stock.
Thanks