CL
Corin L
1 reviews | Active since Sept 2020
01 Sept 2020, 17:46
Manicca the sharks
I am rather fed up - you can't complain about the service - there is none. Manicaa will not see me again - I have placed 2 orders with them - expecting the delivery between 7 and 15 days as stipulated on the website, so the delivery should have been made the end of last week beginning this week - now emails are sent saying firstly the product is refurbished and i need to first accept that the product is refurbished before the product can be ordered. then I get an email saying the product needs to be ordered from an overseas supplier and will only be delivered at the end of September - in other words the 7 to 15 day delivery becomes 7 to 15 weeks or perhaps its actually months - the total of my orders is over R3000.00 - when you contact Manicaa themselves all you get is we will have to follow this up - yet no feedback is ever received - Manicaa should not be doing business - they take your money and supply no service or product as far as I am concerned they are nothing more than a bunch of sharks.
Helpful (0)
Replies (8)0
Replies (8)
Manicaa.com's replyOfficial
02 Sept 2020, 10:08Hi Corin,
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have. Please know that not all our products is refurbished.
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have. Please know that not all our products is refurbished.
Manicaa.com's reply02 Sept 2020, 10:08
Official
Hi Corin,
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have. Please know that not all our products is refurbished.
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have. Please know that not all our products is refurbished.
Manicaa.com's replyOfficial
02 Sept 2020, 10:08 We are always making sure that we quality check the products before sending it for refurbished items.
We've sent you an email with the full dispatch and delivery details.
Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Sincerely,
Jonnie
We've sent you an email with the full dispatch and delivery details.
Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Sincerely,
Jonnie
Manicaa.com's reply02 Sept 2020, 10:08
Official
We are always making sure that we quality check the products before sending it for refurbished items.
We've sent you an email with the full dispatch and delivery details.
Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Sincerely,
Jonnie
We've sent you an email with the full dispatch and delivery details.
Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Sincerely,
Jonnie
CL
Corin L's updateReviewer Update
04 Sept 2020, 13:28Right, so the machine has arrived the only problem is it doesn't work - so much for carefully checking the "refurbished" equipment. as I said MANICAA THE SHARKS!!! Lets see what they have to say now.
CL
Corin L's update04 Sept 2020, 13:28
Reviewer Update
Right, so the machine has arrived the only problem is it doesn't work - so much for carefully checking the "refurbished" equipment. as I said MANICAA THE SHARKS!!! Lets see what they have to say now.
Manicaa.com's replyOfficial
04 Sept 2020, 14:02Hi Corin,
Please accept our sincerest apologies for the damaged product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
We want to ensure we would be turning this experience around.
I have sent you an email with the details about the collection and return of the items.
Thank you.
Sincerely,
Jonnie
Please accept our sincerest apologies for the damaged product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
We want to ensure we would be turning this experience around.
I have sent you an email with the details about the collection and return of the items.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply04 Sept 2020, 14:02
Official
Hi Corin,
Please accept our sincerest apologies for the damaged product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
We want to ensure we would be turning this experience around.
I have sent you an email with the details about the collection and return of the items.
Thank you.
Sincerely,
Jonnie
Please accept our sincerest apologies for the damaged product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
We want to ensure we would be turning this experience around.
I have sent you an email with the details about the collection and return of the items.
Thank you.
Sincerely,
Jonnie
CL
Corin L's updateReviewer Update
04 Sept 2020, 14:15Will the pick up and the refund take as long as the delivery - seeing is believing.
CL
Corin L's update04 Sept 2020, 14:15
Reviewer Update
Will the pick up and the refund take as long as the delivery - seeing is believing.
Manicaa.com's replyOfficial
04 Sept 2020, 14:23Hi Corin,
After sending the actual photo of the item received. We will forward it to our Collection Team and schedule a pick up within 24-48 hours. Once the return item received at the warehouse. We will process the refund the same day.
This will definitely not take 7-15 working days as I will do my best to get this resolve as soon as possible.
Please kindly respond for questions or clarifications on the email I have sent.
Thank you.
Sincerely,
Jonnie
After sending the actual photo of the item received. We will forward it to our Collection Team and schedule a pick up within 24-48 hours. Once the return item received at the warehouse. We will process the refund the same day.
This will definitely not take 7-15 working days as I will do my best to get this resolve as soon as possible.
Please kindly respond for questions or clarifications on the email I have sent.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply04 Sept 2020, 14:23
Official
Hi Corin,
After sending the actual photo of the item received. We will forward it to our Collection Team and schedule a pick up within 24-48 hours. Once the return item received at the warehouse. We will process the refund the same day.
This will definitely not take 7-15 working days as I will do my best to get this resolve as soon as possible.
Please kindly respond for questions or clarifications on the email I have sent.
Thank you.
Sincerely,
Jonnie
After sending the actual photo of the item received. We will forward it to our Collection Team and schedule a pick up within 24-48 hours. Once the return item received at the warehouse. We will process the refund the same day.
This will definitely not take 7-15 working days as I will do my best to get this resolve as soon as possible.
Please kindly respond for questions or clarifications on the email I have sent.
Thank you.
Sincerely,
Jonnie
CL
Corin L's updateReviewer Update
08 Sept 2020, 13:52As I said - seeing is believing - I sent Jonnie at Manicaa and email yesterday morning and now we wait - so much for turning the experience around.
CL
Corin L's update08 Sept 2020, 13:52
Reviewer Update
As I said - seeing is believing - I sent Jonnie at Manicaa and email yesterday morning and now we wait - so much for turning the experience around.
Manicaa.com's replyOfficial
15 Sept 2020, 15:12Hi Corin,
We have processed the full amount refund to your account for your orders.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again
Hope you give us another chance to prove our service and provide great online shopping experience.
Sincerely,
Jonnie
We have processed the full amount refund to your account for your orders.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again
Hope you give us another chance to prove our service and provide great online shopping experience.
Sincerely,
Jonnie
Manicaa.com's reply15 Sept 2020, 15:12
Official
Hi Corin,
We have processed the full amount refund to your account for your orders.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again
Hope you give us another chance to prove our service and provide great online shopping experience.
Sincerely,
Jonnie
We have processed the full amount refund to your account for your orders.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again
Hope you give us another chance to prove our service and provide great online shopping experience.
Sincerely,
Jonnie