Manicca Refund not happening

i did a online purchess for a order:*** on the 13/02/2023 And payment was made Immediate Eft to them and sent throught the proof as requested.it was state the item will be shipped within 10-30days. On the 15th i was told that there is now stock and want to refund me witch would take between 7-14 days. on the 2 march i got the following answer from them about my refund "We sincerely apologise that you still have not yet receive your refund. Can you please kindly allow us to follow up with the finance team and revert back to you". The on the 9th march they sent me this replay again "We apologise for the delay in processing your refund. I have escalated the matter to management and a refund should be processed. I will send you a proof of refund as soon as it is processed". Then came the 14th March and sent me again this message "Thank you for reaching us. We apologise for the delay in your refund. Kindly allow me some few minutes to follow up with the accounts regarding your order". By the 20th March sending for Mail in got this message "We would like to inform you that we received your message with regard to the outstanding refund. We identified that we did not abide by our proposed turn-around date for processing refunds. We are aware of the time-lapse already conforming to our agreement. Kindly note that your query has been escalated to finance for urgent processing." Then on the 31st march i sent again a mail to find out something as was told this "Kindly note that your query has been escalated to finance for urgent processing. However, it is taking longer than our anticipated 7-14 working days to process. We are sorry for the inconvenience."

Each time a send an email for a refund get another response but no Refund and it is on R956 . It has been almost 2 months send emails but getting promises but no luck