Manicca please refund me and improve your customer service

First of all think its so wrong when a company advertises a product/s on their website , takes customers money but they dont have stock of the items . On the 28 of August l bought two items on Manicca website and even though they tried their best to communicate with me apologizing for the delay of more than 2 months waiting for the items l eventually reached November without getting any of these things .

After sending an email to cancel my order because l was tired of waiting for them to get stock of the products , they rep**** saying that my refund will only be processed in 7-10 days and now its more than 10 days and l still haven't received my money from this company.

It was my first time buying from them and my overall customer service experience from this company has just been so horrible and l regret shopping on their website.

After my experience with them l would not recommend anyone to shop on their website - www.manicca.com because l dont want anyone to be so frustrated like how l am now .

I have tried to contact them via email as well as on their contact number *** and they are not reachable .