Manicaa.com the worst online shopping site.

Having placed and paid in full for an order on 8 December 2021 and not received on 18 January 2022 I sent numerous emails to their support and have still had no reply it is now the 16 February 2022 and have still had no reply or refund as requested by me.Have tried to phone but but get disconnected after repeated messages the lines are busy.This is the worst online site I have ever dealt with an would advise others not to use Manicaa .com