Manicaa.com - still awaiting product

The website states "Delivery takes place within 5 to 21 working days after payment being received, however we normally ship within 10 working days after". I placed an order on the 8 July and still have not received item. I had no communication from them and queried again on the 20 July. Delivery date was amended and I was told product would be dispatched between 17 and 24th August. On the 25th August, after not receiving any communication, I queried again. Took me all day to establish that they had refunded me on the 26th June into an unknown bank account. I am now waiting for this to be resolved. Poor service and inadequate communication.