manicaa.com REFUND

I have sent this company multiple emails (about 50!!). I had cancelled an order and requested a refund which they agreed to. Had a response about a month ago (first response received after about 50 mails) saying this will be escalated to their financial department to process my refund. To date I have had no further feedback at all and have no idea what is going on with my refund, it appears all my mails go into a "black hole" and disappears??