MH
Madeleine H
1 reviews | Active since Mar 2018
20 Nov 2020, 08:45
MANICAA.COM NON-EXISTENT CUSTOMER SERVICE
I placed an order online for my special needs son on 15 July 2020. At first we got an e-mail stating when the goods will be shipped. Just before the shipment was due to be dispatched, I followed up with the team on the chat forum and then I was informed it will not be shipped!!! They then provided me with a new shipment date and yet again, no feedback from them and we still don't have confirmation when goods will be dispatched. Now imagine telling your special needs son, mommy ordered the toys but they haven't sent it - disappointed in the customer service as it is non-existent. I will never order from them again and will now insist on getting a refund. My advise - DO NOT ORDER FROM MANICAA.COM EVER
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Replies (3)
Manicaa.com's replyOfficial
20 Nov 2020, 08:57- Dear Valued Customer Madeleine HoffmanManicaa order update for Order ID: #***We know you’re excited to get your order, so this is just a friendly update advising that your order will be dispatched IN THE WEEK OF 9-23 NOVEMBER 2020.Tracking number will be sent once your order has been dispatched to our local courier.If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***.
Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support..
Yours Sincerely,Customer SupportManicaa Email: ***hone: ***WhatsApp: +***6W: https://www.manicaa.com
Manicaa.com's reply20 Nov 2020, 08:57
Official
- Dear Valued Customer Madeleine HoffmanManicaa order update for Order ID: #***We know you’re excited to get your order, so this is just a friendly update advising that your order will be dispatched IN THE WEEK OF 9-23 NOVEMBER 2020.Tracking number will be sent once your order has been dispatched to our local courier.If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***.
Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support..
Yours Sincerely,Customer SupportManicaa Email: ***hone: ***WhatsApp: +***6W: https://www.manicaa.com
MH
Madeleine H's updateReviewer Update
20 Nov 2020, 09:00I got that BUT it is now the 20th of November and NO ONE could confirm if this order will be shipped by Monday which is the 23rd!!!!! Can you confirm this for me on this platform seeing that I do not get any feedback on any of your other platforms???????
MH
Madeleine H's update20 Nov 2020, 09:00
Reviewer Update
I got that BUT it is now the 20th of November and NO ONE could confirm if this order will be shipped by Monday which is the 23rd!!!!! Can you confirm this for me on this platform seeing that I do not get any feedback on any of your other platforms???????
Manicaa.com's replyOfficial
21 Nov 2020, 12:54Good day Madeleine
Please note we have been experiencing some delays and i would like to apologize for not communicating with your please note your order will be dispatched in next week.
Thank you
Please note we have been experiencing some delays and i would like to apologize for not communicating with your please note your order will be dispatched in next week.
Thank you
Manicaa.com's reply21 Nov 2020, 12:54
Official
Good day Madeleine
Please note we have been experiencing some delays and i would like to apologize for not communicating with your please note your order will be dispatched in next week.
Thank you
Please note we have been experiencing some delays and i would like to apologize for not communicating with your please note your order will be dispatched in next week.
Thank you