SB
Sinazo B
1 reviews | Active since May 2018
27 Aug 2020, 19:07
Manicaa.com Disappoint
I ordered men gift for my fiance on 24 July 2020, and his birthday was on 23 August 2020. Manicaa sent an email saying that the will be a delay, I will get my order on the week of 24 August. no communication no tracking if my ordering despatched in South Africa nothing. They are not replying my emails and my WhatsApp messages.
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Replies (2)SB
Sinazo B's updateReviewer Update
31 Aug 2020, 16:51 One thing I don't understand or I feel like your company is a **** you know that my order was supposed to dispatch on the week of 24 October 2020 but still no communication nothing, to say 'Hi Sinazo your order has been delay again due whatever it is".I have to send an email to or to Hellopeter in order to get an email from you. The above email that you sent doesn't explain what went wrong? where is my order? is it stuck somewhere? And I know I will get the same email forever ' We expect to have your order dispatched in the week of 14 September.
May please get a contact detail for a senior manager to escalate this matter, please.
May please get a contact detail for a senior manager to escalate this matter, please.
SB
Sinazo B's update31 Aug 2020, 16:51
Reviewer Update
One thing I don't understand or I feel like your company is a **** you know that my order was supposed to dispatch on the week of 24 October 2020 but still no communication nothing, to say 'Hi Sinazo your order has been delay again due whatever it is".I have to send an email to or to Hellopeter in order to get an email from you. The above email that you sent doesn't explain what went wrong? where is my order? is it stuck somewhere? And I know I will get the same email forever ' We expect to have your order dispatched in the week of 14 September.
May please get a contact detail for a senior manager to escalate this matter, please.
May please get a contact detail for a senior manager to escalate this matter, please.
Manicaa.com's replyOfficial
31 Aug 2020, 17:02Hi Sinazo,
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have.
We have sent you an email with the full dispatch and delivery details.
Please reply to our email if you have further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have.
We have sent you an email with the full dispatch and delivery details.
Please reply to our email if you have further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply31 Aug 2020, 17:02
Official
Hi Sinazo,
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have.
We have sent you an email with the full dispatch and delivery details.
Please reply to our email if you have further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have.
We have sent you an email with the full dispatch and delivery details.
Please reply to our email if you have further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie