JD
Janet D
1 reviews | Active since Sept 2011
17 Apr 2023, 13:38
Manicaa - Unreliable and shocking experience
I purchased an item from Manicaa on the 12 March 2023, a few days later they advised that they had no stock and will issue me with a refund. Despite following up numerous times they keep sending the same response 'Kindly note that your refund has been escalated to finance for urgent processing. However, due to some business challenges, it is currently taking longer than our anticipated 7 -14 working days to process urgent refunds.' It is now the 17 April and still no refund and it was for a purchase of nearly R10 000,00
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Replies (2)
Manicaa.com's replyOfficial
17 Apr 2023, 14:53Hi Janet,
Thank you for taking our call.
We will send an email with an update.
Thank you
Thank you for taking our call.
We will send an email with an update.
Thank you
Manicaa.com's reply17 Apr 2023, 14:53
Official
Hi Janet,
Thank you for taking our call.
We will send an email with an update.
Thank you
Thank you for taking our call.
We will send an email with an update.
Thank you
JD
Janet D's updateReviewer Update
10 May 2023, 09:57It is now the 10 May 2023 and Manicaa has not refunded me in in full, despite promises that I will receive the refund in 3 payments. One which I have received, the next one was promised on the 5 May 2023....still waiting. No response to e-mails and no one answers my calls. It is beyond me how this business can use money paid for an order by a customer, spend it on something else and then not have the funds to refund the customer as per their commitment on their website.
JD
Janet D's update10 May 2023, 09:57
Reviewer Update
It is now the 10 May 2023 and Manicaa has not refunded me in in full, despite promises that I will receive the refund in 3 payments. One which I have received, the next one was promised on the 5 May 2023....still waiting. No response to e-mails and no one answers my calls. It is beyond me how this business can use money paid for an order by a customer, spend it on something else and then not have the funds to refund the customer as per their commitment on their website.