CM
Charlotte M

1 reviews | Active since Aug 2020

24 Aug 2020, 13:13

MANICAA ORDER NO: ##*** DON'T USE MANICAA.COM!!

I placed an order on 22 January 2020 and received a confirmation email stating my order will be dispatched on 10 February. Nothing happened and when I inquired they said the sales were higher than expected and they were waiting for stock. Then Lockdown happened and we all understood the consequences thereof. I patiently waited and more emails sent and none answered or acknowledged, then in June sent a chaser and I was then told my order was MISSED and will be dispatched for delivery between 27 July and 3 August. Sent many inquiries and still no answer. this morning received an email signed by Enrique telling me that they have to confirm with their logistics team and all this is caused by the pandemic!! I have ordered products from other countries and have had delivery within 10 days DURING THE PANDEMIC. This is total codswallop to cover their backs as no one in their organisation knows what's going on there. I am starting to wonder if there even is a warehouse or if it is just a person in his own home receiving money and sending emails.

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Replies (1)
Manicaa.com
Manicaa.com's reply24 Aug 2020, 16:42
Official
Hi Charlotte,

I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.

We will also send an attachment of the proof of refund in your email for you to check.

Thank you.

Sincerely,
Jonnie