Manicaa nightmare

Make that -10stars!! Minus Ten!!! I've purchased replacement watch-straps from their website on 7July 2020. I had to write, to obtain confirmation of payment received - they finally responded to my e-mails on 10 July 2020, stating it will take 7-15 Business days for delivery - & that it would be dispatched "in the week of 20 July - 3 August 2020" . They must be from Malmac, because on earth a "week" consists of 7 days... By 3rd of August, I still haven't received any dispatch notice & started following up again. After several communications via different portals of communication, they finally deigned to answer me on 10 Aug. alleging delay in shipping from supplier, dispatch will now happen between 5 & 12 October 2020. The 12 th of October came & went, with nary a word from this company. I started following up. E-mails sent on 14,15 & 16 October, finally elicited a reply by 17 October , stating they will "follow up with their teams & revert back" . Again, silence!! By 21 October I started following up again: e-mailing them on 21& 22 October 2020. They reply that they are "still awaiting feedback...". In this day & age of instant electronic communication, nearly a week later, they are " still awaiting feedback"!!! & so am I.... Still awaiting feedback. Still awaiting goods purchased. E-mails sent on 2, 3 & 4 November, have all been met with silence. FOUR MONTHS after shopping from their online platform, & I still have NOTHING to show for my money spent. This is, by far & large, the WORST online store around!!!