EH
Eddie H

1 reviews | Active since Aug 2016

29 Jul 2020, 11:43

Manicaa Does not Deliver

Don't buy from these guys. You never see your order. Just an automated reply from a computer with a bull**** story. Hi Eddie Horn,

On behalf of Manicaa, please accept our sincere apologies for any inconvenience this has caused.

We're sorry if it's taking some time as we are experiencing delays due to the current lockdown policies in SA. As for the dispatch date of your order, I have followed this up with our logistics team. Once we get new information regarding your order, we will get back to you via email as soon as possible.

Thank you for your patience and understanding.

Kind Regards

Paolo

Customer Service Rep

Manicaa.com

On Tue, 28 Jul at 6:53 PM , Eddie Horn <***> wrote:

Where is my order?

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Manicaa <***>

Date: 2020/07/06 07:30 (GMT+02:00)

To: ***

Subject: Re: Order #***

Hi Eddie Horn,

On behalf of Manicaa, please accept our sincere apologies for any inconvenience this has caused.

We are still contacting our dispatchment team for your order. I will revert back to you as soon as we got a response. We are sorry if its taking time.

I hope that I have been helpful. Should you require any further assistance on this or any other matter, please do not hesitate to contact us again.

Thank you,

Customer Support

Enrique

Manicaa

www.manicaa.com

On Sun, 5 Jul at 6:03 PM , Eddie Horn <***> wrote:

Do I have to resort to social media now??

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Manicaa <***>

Date: 2020/06/19 12:20 (GMT+02:00)

To: ***

Subject: Re: Order #***

Hi Eddie Horn,

Thank you for reaching us !

I see that your order is dispatched this week. You'll receive an email once the parcel is handed to our courier. Expect the email anytime this week.

Customer Support

Enrique

Manicaa

www.manicaa.com

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0
Replies (2)
Manicaa.com
Manicaa.com's reply29 Jul 2020, 21:23
Official
Hi, Eddie. We sincerely apologize for the delayed delivery of your order which should be dispatched last week. I have sent you an email so I can assist you personally and make sure we will prioritize this. Thank you.
Manicaa.com
Manicaa.com's reply17 Aug 2020, 15:56
Official
Hi Eddie,

Our deepest apology for the bad experience you had, please know that this is not the experience we want you to have. I have sent you an email regarding the status of your order. Please let me know if you didn't receive the email so I can further assist.

Sincerely,
Jonnie
Manicaa.com