Manicaa , Bad customer service !!

I have ordered an item last year on10 September 2021. I haven't received as of yet. I have been following up on a monthly bases with a lot of excuses from Manicaa but still no show or any indication that its still on its way. On 18 February 2022 I have asked that a refund should be done so we can be finished with this and move on. My banking details was acquired from me to process a refund on 24 February 2022 and I was informed by the support person on the 28 February 2022 that it was forwarded to their finance dept. At las I though ok we are done now still no refund was done and all my follow-up emails are just ignored. So am to wait now another 5 months before this are processed. I am sure to scratch Manicaa from online purchase shop. Can this please be sorted as soon as possible. Order no 52659.