Intense delayed shipment

I ordered a part for a Hawkins pressure cooker, being the safety pressure valve located in the lid, The price of the item was R131 plus R100 shipping costs. The full amount was payable in advance as with most online order companies. At the time of placing the order it was not mentioned at all how long it would take for delivery to occur. Once they confirmed my order and having received my payment on 11 January 2022, only then was I informed that delivery could take 10 to 25 working days, which was acceptable as the part had to be ordered from abroad somewhere. On 23 February which was the 25th day after placing my order and making payment, I called the call centre for Manicaa.com only to be informed that my order was still stuck in transit. I was requested to wait a while to see what happens. This is now the 35th day since payment and still nothing has been received . Most probably due to delays through Covid 19 which is the favourite reason used for any business negligence nowadays. The order no. for this order was: *** and the call centre telephone no. is ***. I feel that this is very unproffessional business conduct not keeping customers up to date regarding the progress of an order shipment. Lastly, please note that my E-mail address has changed to: ***

Thank you Phillip Smith