I WANT MY REFUND IT HAS BEEN 76 DAYS

I WANT MY REFUND !!!! I have been waiting since the 19th of May 2021 for my refund !!!! no one answers the phones, I wait more than 2 weeks to get an email just to say sorry we will follow up and get back to you ... it is the 2nd of August 2021 I WANT MY REFUND FOR THE PRODUCT THAT YOU DID NOT SUPPLY ME !!!!!!!!!! I think I have waiting long enough for you to "follow up with your accounts department"