Horrible service, No refund, liers

On the 24th of May, I placed a order of more that 6 different items. On the 26th Manicaa emailed to say all the items were out of stock. Nothing on the site stating there wasnt stock of specific items. I was told that they have issued a refund and that it would take 7 working days. It's been 7 working days and nothing. No replies to emails. Reached Cherry via their online chat and she said that she can see a refund has been made and that she will follow up and send me another email. O my to receive one that states they have just made a refund and I need to wait another 7 working days. After complaining on their Facebook page I received communication saying that they can see Payfast made the refund but the issue is on Payfast side and that I should wait another 7 days. Today (5 June) they emailed to say that due to Covid there is a delay in getting the items... how when I was told they out of stock and they already claimed to have made a refund? I want my money. I will be contacting an Ombudsman to lay a charge of theft amongst other things. Horrible after sales communication. I will never ever purchase anything from them again and I will be telling everyone about the horrible service.