Don't, just dont!

Placed order over 2 months ago. When you send a query you get a response "we have received your payment" when you call the 011 number, you are number 4 in the queue, when you reach number 1 the call is dropped, when you dial in again you start at number 4 again and the whole sequence starts all over again. Till today, I have not received feedback nor tracking number, shipping date or ETA.