DO NOT PURCHASE ANYTHING OFF THE SITE

Item: Manicaa.com
Rating: 1
Author: Jackie R

I place an order beginning of September one small part was delivered but the big item not, a month later after several messages and I was contact and told that they were waiting for stock and it would be delivered end of October..... I am still waiting. The contact center does not work (call are just dropped) messages are not going through on whatsapp (last seen 28 Sep) and there is no response on the online chat? I would not be surprised if they closed down? Please do not purchase anything off the site as you risk losing your money with no delivery!

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Replies (1)

Manicaa.com's replyOfficial

27 Nov 2020, 13:19

Dear Valued Customer Jackie RobinsonManicaa order update for Order ID: #***We know you’re excited to get your order, so this is just a friendly update advising that your order;x1=HEXBUG Nano Elevation Glows In The Dark Habitat Setwill be dispatched IN THE WEEK OF 14 DECEMBER 2020.Please note that our products are imported from the US & UK. We have been alerted that the UK has moved back down to level 5 lockdown. This has caused major logistical delays that are beyond our control. We would like to take this opportunity to sincerely apologize for the delays that have been experienced.Tracking number will be sent once your order has been dispatched to our local courier.If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***.

Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support..
Yours Sincerely,Customer SupportManicaa Email: ***hone: *** W: https://www.manicaa.com

Manicaa.com's reply27 Nov 2020, 13:19

Official

Dear Valued Customer Jackie RobinsonManicaa order update for Order ID: #***We know you’re excited to get your order, so this is just a friendly update advising that your order;x1=HEXBUG Nano Elevation Glows In The Dark Habitat Setwill be dispatched IN THE WEEK OF 14 DECEMBER 2020.Please note that our products are imported from the US & UK. We have been alerted that the UK has moved back down to level 5 lockdown. This has caused major logistical delays that are beyond our control. We would like to take this opportunity to sincerely apologize for the delays that have been experienced.Tracking number will be sent once your order has been dispatched to our local courier.If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***.

Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support..
Yours Sincerely,Customer SupportManicaa Email: ***hone: *** W: https://www.manicaa.com