KD
Karin D
1 reviews | Active since Aug 2020
08 Sept 2020, 16:14
DO NOT BUY FROM MANICAA
DO NOT BY FROM MANICAA!!! I ordered 2 tins of Amaretti biscuits in tins on 7th July. They happily took my money. Then I received an email saying those items are not in stock, but that they can send me 2 different tins. I wasn't happy, however, I accepted that. After that I heard nothing. I had to ask on the 23rd July. After back and forth I finally received my order on the 17th August, except I only received 1 tin. so I paid R1187 for 1 tin of 300g biscuits. I wrote back several times, every time telling me I will receive an email with order no. It is now the 8th of September. I received nothing. My story seems the same as all the other reviews. STAY AWAY!!!
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Replies (3)
Manicaa.com's replyOfficial
08 Sept 2020, 16:35Hi Karin,
We are very sorry for the delay of your order shipment. Getting the item you ordered on time is really important. I am now working with our Logistics Team to prioritize your order. I have sent an email and update you with the new details.
Thank you.
Sincerely,
Jonnie
We are very sorry for the delay of your order shipment. Getting the item you ordered on time is really important. I am now working with our Logistics Team to prioritize your order. I have sent an email and update you with the new details.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply08 Sept 2020, 16:35
Official
Hi Karin,
We are very sorry for the delay of your order shipment. Getting the item you ordered on time is really important. I am now working with our Logistics Team to prioritize your order. I have sent an email and update you with the new details.
Thank you.
Sincerely,
Jonnie
We are very sorry for the delay of your order shipment. Getting the item you ordered on time is really important. I am now working with our Logistics Team to prioritize your order. I have sent an email and update you with the new details.
Thank you.
Sincerely,
Jonnie
KD
Karin D's updateReviewer Update
08 Sept 2020, 16:38Oh suddenly now I get a response. Still no order number or mention when I will actually get my order. As per everyone else's reviews you probably just putting me off again. I will hound you on social media until I get my order. I work very hard for my money.
KD
Karin D's update08 Sept 2020, 16:38
Reviewer Update
Oh suddenly now I get a response. Still no order number or mention when I will actually get my order. As per everyone else's reviews you probably just putting me off again. I will hound you on social media until I get my order. I work very hard for my money.
Manicaa.com's replyOfficial
10 Sept 2020, 12:51Hi Karin,
As a result of our consistent conversation via email regarding the outstanding order. I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.
We also sent an attachment of the proof of refund in your email for you to check.
Thank you for giving me the pleasure to get this resolved for you and giving us a chance to make things right.
Thank you.
Sincerely,
Jonnie
As a result of our consistent conversation via email regarding the outstanding order. I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.
We also sent an attachment of the proof of refund in your email for you to check.
Thank you for giving me the pleasure to get this resolved for you and giving us a chance to make things right.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply10 Sept 2020, 12:51
Official
Hi Karin,
As a result of our consistent conversation via email regarding the outstanding order. I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.
We also sent an attachment of the proof of refund in your email for you to check.
Thank you for giving me the pleasure to get this resolved for you and giving us a chance to make things right.
Thank you.
Sincerely,
Jonnie
As a result of our consistent conversation via email regarding the outstanding order. I am sorry to hear that your item ordered had ran out of stock. We have processed the full amount refund to your account for this order.
We also sent an attachment of the proof of refund in your email for you to check.
Thank you for giving me the pleasure to get this resolved for you and giving us a chance to make things right.
Thank you.
Sincerely,
Jonnie