SG
Shalain G
1 reviews | Active since Mar 2020
16 Mar 2020, 11:40
Bad experience as first time user of Manicaa & Payfast
As a first time buyer on this site, my experience is terrible!!! I have placed an order via Manicaa on 10 Mar 2020, paid via payfast using credit card, the money has been deducted from my account, and yet I have not gotten an invoice or confirmation email from Manicaa for my order. I have emailed them, contacted them via their website, sent msg on twitter, still nothing....this is pathetic. Furthermore, calling payfast to query transaction is worse, despite me sending details of the transaction having been processed from my banks side, they can do nothing, Payfast service is ****py as well. Is good customer service non existent on this day and age???
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Replies (2)SG
Shalain G's updateReviewer Update
27 Mar 2020, 14:15Manicaa finally responded to me & fulfilled the order on 24 March 2020. Would I use them again or refer them.....time will tell at this stage.
SG
Shalain G's update27 Mar 2020, 14:15
Reviewer Update
Manicaa finally responded to me & fulfilled the order on 24 March 2020. Would I use them again or refer them.....time will tell at this stage.
Manicaa.com's replyOfficial
15 Jun 2020, 11:41Hi Shalain, thank you for your confirmation about your order. Is there anything we can do to turn this around and hopefully remove your feedback and earn back your business? We would really appreciate it if you could give us another chance.
Manicaa.com's reply15 Jun 2020, 11:41
Official
Hi Shalain, thank you for your confirmation about your order. Is there anything we can do to turn this around and hopefully remove your feedback and earn back your business? We would really appreciate it if you could give us another chance.