Awaiting refund for failed order!

I had ordered 2 products which they had stated was in stock, they had processed my payment and I was then told that :

Dear Valued Customer Prelena Narainsamy

OUT OF STOCK PRODUCT:REFUND

On behalf of Manicaa, we regret to inform you that the product ordered is out of stock. This is due to a high demand for this product.

We have given your order our highest priority, regrettably we will not be able to fulfill your order.

A full refund has been requested from payfast and will reflect within 7 working days.

Thank you for supporting our business.

Yours Sincerely

Customer Support

Manicaa

Email: ***

W: https://www.manicaa.com

Thank you, Main Website Store!

1. Surely the qty should be updated so that this does not happen! 2. I have not received my refund and I want an answer immediately.