TM
Thandi M
1 reviews | Active since Sept 2020
05 Sept 2020, 13:05
ANOTHER DISSATISFIED CUSTOMER.. ORDER NOT RECEIVED
Well there is no zero rating here.. I ordered an item that was 'AVAILABLE' on the 10 August, and to date I have not received it.. I have had to initiate communication with regards to what the delay is and I was told follow up will be made and i will get feedback, no feedback, so I decide to make another follow up and im told about the 'pandemic', that reason doesn't fly anymore especially when the product was 'AVAILABLE'.. IF I do not receive my order in the next 5 business days, I want my money back.. Poor service maan
Helpful (0)
Replies (14)0
Replies (14)
Manicaa.com's replyOfficial
07 Sept 2020, 09:22Hi Thandi,
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us. This is definitely not the experience we want you to have.
We have sent you an email and update you with the full dispatch details.
Thank you
Sincerely,
Jonnie
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us. This is definitely not the experience we want you to have.
We have sent you an email and update you with the full dispatch details.
Thank you
Sincerely,
Jonnie
Manicaa.com's reply07 Sept 2020, 09:22
Official
Hi Thandi,
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us. This is definitely not the experience we want you to have.
We have sent you an email and update you with the full dispatch details.
Thank you
Sincerely,
Jonnie
We apologize that your order has been delayed. Our goal is to provide total satisfaction with the whole order experience with us. This is definitely not the experience we want you to have.
We have sent you an email and update you with the full dispatch details.
Thank you
Sincerely,
Jonnie
TM
Thandi M's updateReviewer Update
08 Sept 2020, 09:20Hope this message finds you well.I know how important it is to receive your order on the promised date it should be shipped. We are very sorry for the delay. I already track your order and working now with the Logistics Team to prioritize your order.I will make sure to update you within 24-48 hours for the new tracking and shipping details.Thank you for your patience and understanding.
Sincerely,JonnieCustomer Service Representative
Your reply is misleading as your email(above) does not have ANY dispatch details.. 24 hours to go to your target time
Sincerely,JonnieCustomer Service Representative
Your reply is misleading as your email(above) does not have ANY dispatch details.. 24 hours to go to your target time
TM
Thandi M's update08 Sept 2020, 09:20
Reviewer Update
Hope this message finds you well.I know how important it is to receive your order on the promised date it should be shipped. We are very sorry for the delay. I already track your order and working now with the Logistics Team to prioritize your order.I will make sure to update you within 24-48 hours for the new tracking and shipping details.Thank you for your patience and understanding.
Sincerely,JonnieCustomer Service Representative
Your reply is misleading as your email(above) does not have ANY dispatch details.. 24 hours to go to your target time
Sincerely,JonnieCustomer Service Representative
Your reply is misleading as your email(above) does not have ANY dispatch details.. 24 hours to go to your target time
TM
Thandi M's updateReviewer Update
11 Sept 2020, 03:56I trust you are well.This is regarding your Manicaa order########66. We are very sorry for the delay. Please know that your order is already forwarded for delivery yesterday.We will update you with the tracking and shipping details once finalized.Thank you!
Sincerely,JonnieCustomer Service Representative
This 'yesterday' was 3 days ago, and i am still waiting..
You reply here giving the impression that something is happening whereas nothing is happening. Mxm
Sincerely,JonnieCustomer Service Representative
This 'yesterday' was 3 days ago, and i am still waiting..
You reply here giving the impression that something is happening whereas nothing is happening. Mxm
TM
Thandi M's update11 Sept 2020, 03:56
Reviewer Update
I trust you are well.This is regarding your Manicaa order########66. We are very sorry for the delay. Please know that your order is already forwarded for delivery yesterday.We will update you with the tracking and shipping details once finalized.Thank you!
Sincerely,JonnieCustomer Service Representative
This 'yesterday' was 3 days ago, and i am still waiting..
You reply here giving the impression that something is happening whereas nothing is happening. Mxm
Sincerely,JonnieCustomer Service Representative
This 'yesterday' was 3 days ago, and i am still waiting..
You reply here giving the impression that something is happening whereas nothing is happening. Mxm
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:39Hope this message finds you well.I know how important it is to receive your order on the promised date it should be shipped. We are very sorry for the delay. I already track your order and working now with the Logistics Team to prioritize your order.I will make sure to update you within 24-48 hours for the new tracking and shipping details.Thank you for your patience and understanding.
Sincerely,Jonnie
Sincerely,Jonnie
TM
Thandi M's update18 Sept 2020, 15:39
Reviewer Update
Hope this message finds you well.I know how important it is to receive your order on the promised date it should be shipped. We are very sorry for the delay. I already track your order and working now with the Logistics Team to prioritize your order.I will make sure to update you within 24-48 hours for the new tracking and shipping details.Thank you for your patience and understanding.
Sincerely,Jonnie
Sincerely,Jonnie
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:40I trust you are well.This is regarding your Manicaa order#***. We are very sorry for the delay. Please know that your order is already forwarded for delivery yesterday.We will update you with the tracking and shipping details once finalized.Thank you!
Sincerely,Jonnie
Sincerely,Jonnie
TM
Thandi M's update18 Sept 2020, 15:40
Reviewer Update
I trust you are well.This is regarding your Manicaa order#***. We are very sorry for the delay. Please know that your order is already forwarded for delivery yesterday.We will update you with the tracking and shipping details once finalized.Thank you!
Sincerely,Jonnie
Sincerely,Jonnie
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:40Me: Still no tracking and shipping details?? Were you feeding me lies, i want my money order or money back.
TM
Thandi M's update18 Sept 2020, 15:40
Reviewer Update
Me: Still no tracking and shipping details?? Were you feeding me lies, i want my money order or money back.
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:41I trust you are well.I am terribly sorry for further delay. Please know that I am continuously checking your order from time to time. I followed up again with our Dispatch Team for the exact date of the delivery as well as the tracking details. It is not our intention to keep you waiting for too long. As a consumer myself, I understand how concerning it is to keep waiting for an order that was already paid, especially that it was ordered a month ago now.Please give me another chance to make things right, I will do my best to get this sorted out for you.
I will update you in the next 24 hours once I received the news from our Dispatched Team.
We appreciate your patience and understanding.
Sincerely,Jonnie
I will update you in the next 24 hours once I received the news from our Dispatched Team.
We appreciate your patience and understanding.
Sincerely,Jonnie
TM
Thandi M's update18 Sept 2020, 15:41
Reviewer Update
I trust you are well.I am terribly sorry for further delay. Please know that I am continuously checking your order from time to time. I followed up again with our Dispatch Team for the exact date of the delivery as well as the tracking details. It is not our intention to keep you waiting for too long. As a consumer myself, I understand how concerning it is to keep waiting for an order that was already paid, especially that it was ordered a month ago now.Please give me another chance to make things right, I will do my best to get this sorted out for you.
I will update you in the next 24 hours once I received the news from our Dispatched Team.
We appreciate your patience and understanding.
Sincerely,Jonnie
I will update you in the next 24 hours once I received the news from our Dispatched Team.
We appreciate your patience and understanding.
Sincerely,Jonnie
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:42Hope you are well and keeping safe.We are very sorry for further delay. Please know that we are now finalizing the delivery before the week ends. Please give us until Friday to finalize the details. Our goal is to make sure you will receive your order as soon as possible and this unfortunate delay is definitely not the experience we want you to have.As I promised to get this sorted out, I am continuously update you about the order until it delivers to you.Thank you for your patience and understanding. We appreciate your time.
Sincerely,Jonnie
Sincerely,Jonnie
TM
Thandi M's update18 Sept 2020, 15:42
Reviewer Update
Hope you are well and keeping safe.We are very sorry for further delay. Please know that we are now finalizing the delivery before the week ends. Please give us until Friday to finalize the details. Our goal is to make sure you will receive your order as soon as possible and this unfortunate delay is definitely not the experience we want you to have.As I promised to get this sorted out, I am continuously update you about the order until it delivers to you.Thank you for your patience and understanding. We appreciate your time.
Sincerely,Jonnie
Sincerely,Jonnie
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:42Hope this message finds you well and safe.
I understand how important it is to receive your order on time. We are really sorry for all of the inconvenience you had. I already tracked your order and escalate this to our Dispatch Team. Please be advise that the item is already shipped from the supplier. We currently experiencing delay with our courier sending us the products that affects our business and deliveries.
We are humbly asking for your patience and understanding. We are now fixing things with our courier to dispatched your order until next week.
Please respond for further questions and clarifications.
Thank you
Sincerely,Jonnie
I understand how important it is to receive your order on time. We are really sorry for all of the inconvenience you had. I already tracked your order and escalate this to our Dispatch Team. Please be advise that the item is already shipped from the supplier. We currently experiencing delay with our courier sending us the products that affects our business and deliveries.
We are humbly asking for your patience and understanding. We are now fixing things with our courier to dispatched your order until next week.
Please respond for further questions and clarifications.
Thank you
Sincerely,Jonnie
TM
Thandi M's update18 Sept 2020, 15:42
Reviewer Update
Hope this message finds you well and safe.
I understand how important it is to receive your order on time. We are really sorry for all of the inconvenience you had. I already tracked your order and escalate this to our Dispatch Team. Please be advise that the item is already shipped from the supplier. We currently experiencing delay with our courier sending us the products that affects our business and deliveries.
We are humbly asking for your patience and understanding. We are now fixing things with our courier to dispatched your order until next week.
Please respond for further questions and clarifications.
Thank you
Sincerely,Jonnie
I understand how important it is to receive your order on time. We are really sorry for all of the inconvenience you had. I already tracked your order and escalate this to our Dispatch Team. Please be advise that the item is already shipped from the supplier. We currently experiencing delay with our courier sending us the products that affects our business and deliveries.
We are humbly asking for your patience and understanding. We are now fixing things with our courier to dispatched your order until next week.
Please respond for further questions and clarifications.
Thank you
Sincerely,Jonnie
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:43What you are telling me is absolutely ******* and nonsense.
On the 9th September you said
Please know that your order is already forwarded for delivery yesterday.We will update you with the tracking and shipping details once finalized.
So how now are you telling me what you are telling me? Answer that
On the 9th September you said
Please know that your order is already forwarded for delivery yesterday.We will update you with the tracking and shipping details once finalized.
So how now are you telling me what you are telling me? Answer that
TM
Thandi M's update18 Sept 2020, 15:43
Reviewer Update
What you are telling me is absolutely ******* and nonsense.
On the 9th September you said
Please know that your order is already forwarded for delivery yesterday.We will update you with the tracking and shipping details once finalized.
So how now are you telling me what you are telling me? Answer that
On the 9th September you said
Please know that your order is already forwarded for delivery yesterday.We will update you with the tracking and shipping details once finalized.
So how now are you telling me what you are telling me? Answer that
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:44I want my money back. I was supposed to receive my order on the week of 21 August, I accepted your delays.. And have you until the 11 September end of business to give me my order, on the 9th of September you made me a fool telling me it was out for delivery.. Now on the 18th Sept you are telling me about aaANOTHER WEEK because your couriers are giving you trouble??
That is not my business. Above all I am no longer interested in it, i want my money back, thank you for your efforts
That is not my business. Above all I am no longer interested in it, i want my money back, thank you for your efforts
TM
Thandi M's update18 Sept 2020, 15:44
Reviewer Update
I want my money back. I was supposed to receive my order on the week of 21 August, I accepted your delays.. And have you until the 11 September end of business to give me my order, on the 9th of September you made me a fool telling me it was out for delivery.. Now on the 18th Sept you are telling me about aaANOTHER WEEK because your couriers are giving you trouble??
That is not my business. Above all I am no longer interested in it, i want my money back, thank you for your efforts
That is not my business. Above all I am no longer interested in it, i want my money back, thank you for your efforts
TM
Thandi M's updateReviewer Update
18 Sept 2020, 15:44Lie after lie after lie sies
TM
Thandi M's update18 Sept 2020, 15:44
Reviewer Update
Lie after lie after lie sies
Manicaa.com's replyOfficial
18 Sept 2020, 16:41Hi Thandi,
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay. Please know that it is not our intention to keep you waiting for too long. We just want to be transparent and provide you the true reason of the delay so you will be advised.
We have processed the refund to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay. Please know that it is not our intention to keep you waiting for too long. We just want to be transparent and provide you the true reason of the delay so you will be advised.
We have processed the refund to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply18 Sept 2020, 16:41
Official
Hi Thandi,
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay. Please know that it is not our intention to keep you waiting for too long. We just want to be transparent and provide you the true reason of the delay so you will be advised.
We have processed the refund to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay. Please know that it is not our intention to keep you waiting for too long. We just want to be transparent and provide you the true reason of the delay so you will be advised.
We have processed the refund to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
TM
Thandi M's updateReviewer Update
22 Sept 2020, 03:54Finally i received my refund.. Thank u hellopeter for this platform. I am super grateful for getting my money back, but i shall not be ordering anything from this store again. Good luck to the rest of you.
TM
Thandi M's update22 Sept 2020, 03:54
Reviewer Update
Finally i received my refund.. Thank u hellopeter for this platform. I am super grateful for getting my money back, but i shall not be ordering anything from this store again. Good luck to the rest of you.