MM
Maths M

1 reviews | Active since Jul 2020

10 Jul 2020, 10:20

A Nightmare to Shop Online with

Manicaa.com advertise stock they don't have; from there agitate you to pay for it. A few days down the line they send you an email with the heading "OUT OF STOCK: REFUND" and request your banking details so they can supposedly refund you. They then sit with your banking details. To do what with them? Only they know.

I emailed them umpteenth times following up on the refund progress; not even once did they care to respond. Their hotline goes straight to voicemail. I've been having sleepless nights for over a week now, not so much about the refund, but about the fact that some faceless people are now sitting in quietude with my banking information. I'm now engaged in procuring legal advice about shutting down my bank account, and possibly legal representation in taking them to task about their unconscionable business practice.

Manicaa.com is a daytime nightmare to shop with online.

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Replies (4)
Manicaa.com
Manicaa.com's reply10 Jul 2020, 10:43
Official
Hi, Maths. Please accept our sincerest apologies for the experience using our platform. I have already investigated the details of your order and sent you an email so we can discuss the matter personally to move forward with the best resolution path. Please allow me to provide on-going assistance until we made sure that this has been sorted out. Thank you.
MM
Maths M's update10 Jul 2020, 11:17
Reviewer Update
I have responded to your email and forwarded you my banking details as requested...
Manicaa.com
Manicaa.com's reply10 Jul 2020, 13:12
Official
Hi, Maths. Thank you for your response. We have refunded the full amount to your banking details and sent you the proof of refund. Thank you.
MM
Maths M's update10 Jul 2020, 15:40
Reviewer Update
The pleasure is all mine. I'm happy to confirm that I now see my money refunded and reflecting in my bank account.