Very disappointing customer service and delivery experience

I placed an order with Mango on 2 August. According to the Mango website, my order was shipped on 4 August and a tracking number was provided. However, when I contacted the courier company, they confirmed that they have no record of receiving the parcel.

I have also received no meaningful communication or update from Mango regarding the delay. The only response I have received has been an automated message, which does not address the issue or provide any useful information.

It is now extremely frustrating to have paid for an order that appears to have been marked as shipped, while the courier has no record of it and Mango has not provided any assistance. I expected much better communication and customer service from Mango. I would have appreciated a proper explanation and an urgent resolution to this matter.