NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Mango Clothing
How is Mango Clothing rated on Hellopeter?
Hellopeter has tracked Mango Clothing across 99 reviews. Mango Clothing hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Mango Clothing? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Appalling exchange process & nonexistent customer service
I am writing this review to warn other South African shoppers about ordering online from Mango. I placed an order (#F7NAIF) for a silk top on 18 July 2026. Since the sizing wasn't right, I requested a size exchange. The item was collected by their courier on 30 July. After that, Mango went completely silent for over a month. I submitted multiple inquiries through their official website support system. Although case numbers were assigned to my requests, I never received a single human response. For over 4 weeks, Mango held my money (R 1,439.10) while providing zero updates, no replacement item, and no refund. Because the exchange failed due to their logistics issues, my original 10% first-order discount was lost. When I finally forced a refund via Facebook, customer support flatly refused to reinstate or honor my original discount. It took social media intervention and initiating a bank chargeback with Capitec to get my money back. If you are thinking of ordering online from Mango SA, be aware that if anything goes wrong with your order or exchange, support is virtually non-existent. Save yourself the stress and shop elsewhere.
1 reviews | Active since Jan 2026
Appalling exchange process & nonexistent customer service
I am writing this review to warn other South African shoppers about ordering online from Mango. I placed an order (#F7NAIF) for a silk top on 18 July 2026. Since the sizing wasn't right, I requested a size exchange. The item was collected by their courier on 30 July. After that, Mango went completely silent for over a month. I submitted multiple inquiries through their official website support system. Although case numbers were assigned to my requests, I never received a single human response. For over 4 weeks, Mango held my money (R 1,439.10) while providing zero updates, no replacement item, and no refund. Because the exchange failed due to their logistics issues, my original 10% first-order discount was lost. When I finally forced a refund via Facebook, customer support flatly refused to reinstate or honor my original discount. It took social media intervention and initiating a bank chargeback with Capitec to get my money back. If you are thinking of ordering online from Mango SA, be aware that if anything goes wrong with your order or exchange, support is virtually non-existent. Save yourself the stress and shop elsewhere.
1 reviews | Active since Sept 2026
Very disappointing customer service and delivery experience
I placed an order with Mango on 2 August. According to the Mango website, my order was shipped on 4 August and a tracking number was provided. However, when I contacted the courier company, they confirmed that they have no record of receiving the parcel. I have also received no meaningful communication or update from Mango regarding the delay. The only response I have received has been an automated message, which does not address the issue or provide any useful information. It is now extremely frustrating to have paid for an order that appears to have been marked as shipped, while the courier has no record of it and Mango has not provided any assistance. I expected much better communication and customer service from Mango. I would have appreciated a proper explanation and an urgent resolution to this matter.
1 reviews | Active since Sept 2026
Very disappointing customer service and delivery experience
I placed an order with Mango on 2 August. According to the Mango website, my order was shipped on 4 August and a tracking number was provided. However, when I contacted the courier company, they confirmed that they have no record of receiving the parcel. I have also received no meaningful communication or update from Mango regarding the delay. The only response I have received has been an automated message, which does not address the issue or provide any useful information. It is now extremely frustrating to have paid for an order that appears to have been marked as shipped, while the courier has no record of it and Mango has not provided any assistance. I expected much better communication and customer service from Mango. I would have appreciated a proper explanation and an urgent resolution to this matter.
1 reviews | Active since Jun 2023
Mango – Uncollected return, zero communication for 3+ weeks
I ordered from Mango and the item took roughly 3 weeks to arrive, with no updates in the meantime. Once I received it, I logged a return within 5 days as it didn’t fit. The return was confirmed as successful, and I was sent a return form with a promise that someone would collect the item within 3 days. That was over 3 weeks ago. No one has come to collect the package, and I have had zero response through any Mango channel: two support tickets logged on their website went unanswered, their customer service phone line does not work, and I have not been able to reach a single person about this. I simply want my item collected and my refund processed, as I was promised when the return was confirmed successful. It is extremely frustrating to have no way to contact a real person at a company this size. Order number: [order number] Has anyone else experienced this with Mango? Would appreciate any advice on how to get this actioned.
1 reviews | Active since Jun 2023
Mango – Uncollected return, zero communication for 3+ weeks
I ordered from Mango and the item took roughly 3 weeks to arrive, with no updates in the meantime. Once I received it, I logged a return within 5 days as it didn’t fit. The return was confirmed as successful, and I was sent a return form with a promise that someone would collect the item within 3 days. That was over 3 weeks ago. No one has come to collect the package, and I have had zero response through any Mango channel: two support tickets logged on their website went unanswered, their customer service phone line does not work, and I have not been able to reach a single person about this. I simply want my item collected and my refund processed, as I was promised when the return was confirmed successful. It is extremely frustrating to have no way to contact a real person at a company this size. Order number: [order number] Has anyone else experienced this with Mango? Would appreciate any advice on how to get this actioned.
1 reviews | Active since Dec 2017
Yves ankle boots peeled right off my first wear.
Bought the Yves ankle boots khaki and the pleather peeled right off the whole boot on my first wear. Wouldn't shop at Mango again, worst experience.
1 reviews | Active since Dec 2017
Yves ankle boots peeled right off my first wear.
Bought the Yves ankle boots khaki and the pleather peeled right off the whole boot on my first wear. Wouldn't shop at Mango again, worst experience.
1 reviews | Active since Aug 2018
Mango.za worst service
Mango Clothing online store has the worst customer service I’ve experienced. Orders are not delivered within the timeframe they promise, and if you request an exchange for a different size, they collect the item and then go completely silent for weeks. It has now been almost a month since my order was collected for an exchange, and I still have no replacement item, no refund, and no proper point of contact. There is seemingly no effective way to query or follow up with their online department, and physical stores simply tell you they have nothing to do with online purchases. This has been a complete waste of my time and money. Extremely disappointing service. At this point, I even feel like writing this review is a waste of time because Mango seems completely disconnected from reality and customer care. I have genuinely never experienced service this bad before. The worst. I would not recommend them for even a second.
1 reviews | Active since Aug 2018
Mango.za worst service
Mango Clothing online store has the worst customer service I’ve experienced. Orders are not delivered within the timeframe they promise, and if you request an exchange for a different size, they collect the item and then go completely silent for weeks. It has now been almost a month since my order was collected for an exchange, and I still have no replacement item, no refund, and no proper point of contact. There is seemingly no effective way to query or follow up with their online department, and physical stores simply tell you they have nothing to do with online purchases. This has been a complete waste of my time and money. Extremely disappointing service. At this point, I even feel like writing this review is a waste of time because Mango seems completely disconnected from reality and customer care. I have genuinely never experienced service this bad before. The worst. I would not recommend them for even a second.
1 reviews | Active since Feb 2026
Mango clothing - extremely disappointed
Extremely Disappointed – Late Delivery & Incorrect Order (Case #***8) I am extremely dissatisfied with the service I received from Mango. I placed an order and waited more than a month for delivery. After such a long delay, I was already disappointed. However, when the order finally arrived, it was incorrect. I immediately tried to log a return on the system, but I am now unable to do so. This is completely unacceptable, especially after waiting such an unreasonable amount of time. My case number is ***8, and I expect this matter to be resolved urgently. I would appreciate clear communication, a solution for the incorrect order, and proper assistance with the return process. This experience has been very frustrating, and I sincerely hope Mango takes customer service more seriously moving forward. I look forward to a prompt resolution.
1 reviews | Active since Feb 2026
Mango clothing - extremely disappointed
Extremely Disappointed – Late Delivery & Incorrect Order (Case #***8) I am extremely dissatisfied with the service I received from Mango. I placed an order and waited more than a month for delivery. After such a long delay, I was already disappointed. However, when the order finally arrived, it was incorrect. I immediately tried to log a return on the system, but I am now unable to do so. This is completely unacceptable, especially after waiting such an unreasonable amount of time. My case number is ***8, and I expect this matter to be resolved urgently. I would appreciate clear communication, a solution for the incorrect order, and proper assistance with the return process. This experience has been very frustrating, and I sincerely hope Mango takes customer service more seriously moving forward. I look forward to a prompt resolution.
1 reviews | Active since Dec 2025
Good range of clothes
Good range of clothing and the quality was better than I expected. Staff were helpful without being pushy. Prices were fair, and I found exactly what I needed. Solid shopping experience overall.