Runaround with Mango Clothing

After ordering several items from Mango I have been going back and forth with them via social media and email trying to receive my order over a four week period.

During this period I have received conflicting information and poor communication. I am Johannesburg based and I ordered the goods on 13 April and was told that I should expect delivery in Johannesburg on the 20th of April.

Yesterday I received a call from their courier service who advised me that my shipment was in Cape Town. As I am currently in Cape Town for business I asked if the courier could please deliver the items to my temporary business address in Cape Town, which they did yesterday.

I have fitted the clothes and would like to return two of the items and exchange one item, however the Mango app has not updated its status to "delivered" with regards to the items, which means I am unable to do so.

I am frustrated because my card was charged for these items on the 13th of April, they didn't arrive in time for the dates that I required them for and now I am having to carry them around Cape Town with me in addition to all of my other luggage.

This was my first online purchase for Mango, a brand that I really enjoy and would have purchased from continuously, but this experience has been so poor.

This order has now been further complicated by my current travel dates and I am waiting for someone to help me resolve the issue once and for all, but it feels like this is not a priority for them.

I'd like the balance of my money back as soon as possible.