Return request for items bought online ignored for 5 weeks, NO feedback from customer service.

<p>I bought a few items form the online Mango Store. The items where shipped from Spain with little hassle and I received them rather quickly.</p> <p> </p> <p>Only once I requested some items to be returned, the trouble started.</p> <p>My first request was on Feb 2 2017, I was assure don 3 Feb that the courier company will be in touch to arrange a pick up date. No contact from any courier company.</p> <p> </p> <p>I email Mango once again, after getting an automated reply I finally recieve a phone call from a Mango employee assuring me that within the next week or two the issue will be sorted. Once again, nothing happend.</p> <p> </p> <p>I finally phone the courier company, who tells me they need an SRN/ waybill number from Mango to process the request.</p> <p> </p> <p>I have since sent about 25 emails to Mango costomer service with that information, and all I have heard back was a few automated replies.</p> <p> </p> <p>Please advise? Can Mango South Africa please assit with a contact at the Mango offices in Spain that can assist, alll my efforts has fallen on deaf ears.</p> <p> </p> <p> </p>