Appalling exchange process & nonexistent customer service

I am writing this review to warn other South African shoppers about ordering online from Mango. I placed an order (#F7NAIF) for a silk top on 18 July 2026. Since the sizing wasn't right, I requested a size exchange. The item was collected by their courier on 30 July. After that, Mango went completely silent for over a month. I submitted multiple inquiries through their official website support system. Although case numbers were assigned to my requests, I never received a single human response. For over 4 weeks, Mango held my money (R 1,439.10) while providing zero updates, no replacement item, and no refund. Because the exchange failed due to their logistics issues, my original 10% first-order discount was lost. When I finally forced a refund via Facebook, customer support flatly refused to reinstate or honor my original discount. It took social media intervention and initiating a bank chargeback with Capitec to get my money back. If you are thinking of ordering online from Mango SA, be aware that if anything goes wrong with your order or exchange, support is virtually non-existent. Save yourself the stress and shop elsewhere.