Very bad service. No statement issued for almost a year.

We have not received a statement of account since last year April 2024 😒 My mom and I missed 2 payments and we were pestered endlessly to pay them off (they have called daily for the past 2 years). They would call every day even after 8pm. So now the loan period came to an end Jan 2025 and we've been begging them to send us our latest statement so we can make arrangements to pay off the arrears but they keep giving us the run around. Our account manager Zulfieqah says there's a decimal issue and fails to explain how or when we can expect it to be resolved. For weeks now we're contacting them asking for a statement of account. Which now begs the question of what they're trying to cook since I don't believe any financial institution can have issuing of statements issues for over 3 weeks. Now they've stopped calling since we asked for a statement

Also when you ask to be transferred to a manager or someone who can give accurate answers they hang up on you.

Manati gives very bad service all in all.